Frequently Asked Questions (FAQs)

Here you will find all information about how shipping and travel with CrowdSender works.

FOR SENDERS

How can I find a traveller to ship my parcel?

The same process applies for the traveller as well as the sender:

Create an account, verify your phone number and update your profile with important information including profile picture, a short introduction about yourself and Paypal details to pay or receive money. As a traveller click on “Add trip”, provide all details of your trip and post your offer. Now wait for requests from other users.

Do I need to upload my photos?

Yes, photos are vital information that can increase your chances for immediately approving your request by a traveller. Moreover, we advise you to be as descriptive as possible.

Do you provide insurance?

It’s very important that your parcel / items reach safely and in the condition you sent them. Currently, we are working on improving your sending security and shortly plan to introduce the product insurance. However, to ensure your safety, please check useful Trust & Safety tips that we prepared for you here.

Where can I pass my parcel to the traveller?

These details have to be discussed between you and a traveller via Luggage Pool messenger. However, we always recommend meeting in a public place, like a local cafe, shopping mall, etc. Remember that it is important to keep communication on our platform, so that we can assist you in case of any trouble.

How my shipment price is calculated for traveller?

For packages up to 5kg, a flat transaction fees of 7.5€ is considered. For packages above 5kg, 15% platform fees over the traveller charges are considered.

For deliveries of bulky items that require space in a car trunk or a van, prices are calculated according to kilometre covered by travellers. Here are reference prices:

Inside City (0-50 km) - 25€ + 7.5€ (platform fees)

Around City (51-100 km) - 50€ + 7.5€ (platform fees)

Region (101-300 km) - 75€ + 15% (platform fees)

Country & Close Borders (301-800 km) - 100€ + 15% (platform fees)

International (801+ km) - 150€ + 15% (platform fees)

When do I pay for shipping my parcel?

After your sending request is approved by a traveler, we will charge your payment card for the traveler reward. This money is kept safe in our platform account and is transferred to your traveller only when both of you confirm the delivery of the parcel / item.

What fees do you take?

Since we just started, we are charging 15% above traveller's reward. This helps us to maintain our platform, pay our developers to create awesome algorithms and provide you support whenever required. Upon checkout you might incur 3-4% payment gateway charges if you make a payment through credit card. We might even reduce the price in future depending upon the volume of transactions we process. Our aim is to give quality service at lowest prices possible.

Do I have to leave a review?

We highly recommend leaving reviews about each of your luggage pooling experiences. They help us to monitor the community, identify the problem and improve other users in time. Moreover, it helps you to make a decision of finding the best partner for your luggage pooling.

Traveller cancelled the trip after his approval. What shall I do?

In such a situation we advise you to immediately search for another community member who corresponds to your requirements. We will process full refund, inc. platform fees within 5 working days. Please check our Cancellation & Refund Policy in Terms & Condition for more information. In case of any doubts or questions, feel free to contact us via support@luggage-pool.com and would try to help you in solving this issue.

After making payment towards the parcel delivery, can I cancel it?

You may cancel your parcel shipping request at any point before the start time of the travel or before handing over the parcel physically to the traveller, by pressing the button “Cancel”. You will be charged according to our flexible Cancellation & Refund Policy. Once the parcel is on the way, it is your responsibility to make sure that parcel is received at its final destination. For this reason, we highly recommend the sender to stay in touch with traveller during the whole course of travel. You may exchange contact numbers or Email addresses. Otherwise, Luggage Pool messenger is always at your disposal.

What if the parcel is not delivered and Traveller marks the parcel delivered?

In such situation we request you to immediately contact the traveler through Luggage Pool messenger and discuss the issue. You can also contact us at support@luggage-pool.com and we will try our best to connect you with the traveller.

What if the driver/travel asks for another price?

Depending on your needs, driver/traveller can either give you a discount or require higher compensation than the listed price. If you agree on special price with the driver/traveller, please apply it in the Send Request form. Please consider that 15% platform charges will be added to the final delivery price and special price can be only up to 40% less than the listed price for driver and 5% less than the listed price for traveller.

FOR TRAVELLERS

How to start on CrowdSender as traveller?

The same process applies for the traveller as well as the sender:

Create an account, verify your phone number and update your profile with important information including profile picture, a short introduction about yourself and Paypal details to pay or receive money. As a traveller click on “Add trip”, provide all details of your trip and post your offer. Now wait for requests from other users.

Who can send me a request for delivery?

Any CrowdSender app user is able to send you a request for delivery. Through the chat function you will be able to clarify all details about address, pick-up location, etc. with the potential Sender.

Can I choose whose item or package to ship?

Yes, of course. You have always the option who to reply and whose request or price offer you want to accept or decline.

Do I have to provide support for loading or unloading the item?

No, it is your choice, of course. During the chat communication you can clarify if the Sender needs additional help to carry their stuff, if assistance is needed, you can just agree on higher price for delivery.

Someone wants me to deliver an item or a package. How do I know I can trust them?

We from CrowdSender do our best to attract the most reliable people to our community, but nevertheless, our platform does rely on trust, so you should always make sure you check those criteria:

1. Always check carefully the users’ profile, its rating and ID verification.

2. Always ask for package pictures and additional information about its content and user’s general open communication and behaviour.

3. In case of any doubts, unusual behaviour or questions, please, contact us at crowdsender2021@gmail.com.

We are always happy to help you.

Someone offers me to ship an item outside the CrowdSender platform. What should I do?

We highly recommend to decline such offers and report such users immediately via “claim user” option in the mobile app or by writing us via E-mail to crowdsender2021@gmail.com. Please note, we only support our CrowdSender community members. Transactions processed through the CrowdSender platform are secured by the Cancellation & Refund policy.

We recommend you to stay on CrowdSender platform so that we can support you in case of any problems. Once the parcel request is paid by the Sender, we share contact details such as Email and mobile number with users so that you can always choose a convenient way of communication.

When and where can I pick up and drop off the parcel?

These details need to be discussed between you and the Sender in the CrowdSender chat. In general, we recommend meeting in a public place, like a train or bus station, grocery store, café place, shopping mall, etc.

Please note, it is important to keep communication on our platform so that we can assist you in case of any problems.

I should ship a package or item does not correspond with the description in the shipping request. What should I do?

Please, always make sure you check the package and its content once you pick it up from the Sender before shipping. Try to clarify all details and get all answers to your questions necessary to perform your shipping with the Sender or decline offer. In case of any doubts or problems, feel free to contact us at crowdsender2021@gmail.com, and we will do our best to help you with your issue.

The Sender has cancelled his shipping after approval. What shall I do?

According to our cancellation and refund policy, you might be eligible for a reward due to the last-moment cancellation. Please, check out our Cancellation & Refund Policy in Terms & Condition for more information. In case of any doubts or questions, always feel free to contact us at crowdsender2021@gmail.com and we will try to help you with your issue.

Do I need to pay any fees in case I have cancelled a trip?

For such questions, please, check out our Cancellation & Refund policy. The cancellation charges may differ depending on the case.

After I have accepted a request, can I still cancel an item delivery?

You can cancel your trip at any point before the start of the trip or before accepting the parcel physically by pressing the button “Cancel”. There will be no consequences. Once you have accepted the parcel, it is your responsibility to make sure it reaches its final destination or returns to the Sender. For this reason, we highly recommend travellers to stay in touch with the Sender during the entire trip. You can exchange contact numbers or E-Mail addresses. Otherwise, CrowdSender chat is always at your disposal.

After I have accepted a request, can I still cancel an item delivery?

You can cancel your trip at any point before the start of the trip or before accepting the parcel physically by pressing the button “Cancel”. There will be no consequences. Once you have accepted the parcel, it is your responsibility to make sure it reaches its final destination or returns to the Sender. For this reason, we highly recommend travellers to stay in touch with the Sender during the entire trip. You can exchange contact numbers or E-Mail addresses. Otherwise, CrowdSender chat is always at your disposal.

What if the receiver of the package or item does not show up?

In such a case, we request you to immediately contact Sender through CrowdSender chat and discuss the issue. You can always contact us via E-mail crowdsender2021@gmail.com.

How much money can I earn?

Your earnings depend on your chosen pricing model, here you are free to list your own prices or choose CrowdSender pricing. Secondly, it depends on the kilometres you cover and if you offer additional help during pick up or drop off of shipment. If you want to give a special offer or the work requires more effort than your listed price, you can decide the price with the sender and ask them to apply it in the Send Request form. Special offer can be up to 10% less than your listed price. Please consider platform charges of 5% on special prices.

Who pays toll, parking, and other charges?

Toll Charges: Sender

Parking & Other Charges: The sender has to bear these charges over and above the fare amount.

What fees do you charge?

Since we just launched, we charge 5% on the driver's earnings. This helps us maintain our platform, pay our developers to create awesome algorithms, and provide you support whenever required. Once the transaction is completed, you will receive the driver's reward minus 5% (platform charges). We might reduce the price in the future depending on the number of transactions we process. Our aim is to give quality service at the lowest possible price.

When do I receive money?

Once the delivery is confirmed by both parties, you will receive the reward on your bank account within five working days.

Do I have to leave a review?

We highly recommend leaving reviews about each of your luggage pooling experiences. They help us monitor the community, identify problems, and improve other users’ experience. Moreover, it helps you find the best luggage pooling partner.

Why can't I delete my account?

It's very hard to say goodbye but for the protection of all transactions on our website, we have implemented a few rules for deleting an account. You cannot delete your account at least 24 hours after the completion of your last parcel delivery. In addition, you cannot delete your account if you have any active listings in Parcel Status (Awaiting confirmation / Awaiting payment / In progress), I'm Driver (Active Vehicles / Archived vehicles), I'm Traveler (Active travels), I'm Sender (any active listings in "Find Sender" page).

SAFETY (COVID-19)

CORONAVIRUS (COVID-19) SAFETY

We are regularly keeping an eye on the global health situation and advice all our users to take the necessary measures to prevent its development. Before interaction with other people, please check the latest regulations from the local authorities.

Safety for Drivers

Please follow these recommendations to protect yourself and others: - During pick up and drop off of the parcel everyone should wear a mask and follow social distancing guidelines. - Replace hand shaking with elbow bumps and namaste. - Before and after the journey carefully wash your hands with soap. - If the sender is accompaning you, keep your car clean and disinfect it before and after a drive. - If you’re not feeling well, postpone the trip or avoid any contact during the pick up or drop off of the parcel.

Safety for Travellers

Please follow these recommendations to ensure your safety during the travel:

- Before booking, check the local travel guidelines for the country you are going to or transiting by. Official travel guidelines can be found on the government's websites.

- Bring your own mask and wear it before, during and after getting on the plane, bus, train, ship or car.

Thank you for your understanding and respecting these policies. Stay safe and healthy!

PAYMENTS

What payment options I can use to pay in CrowdSender?

In the CrowdSender app you can use PayPal for now. We are working on providing other options such as credit card, giro-card and others in the future. We will keep you updated, please subscribe to our newsletter on https://crowdsender.de/

Why did my credit card or PayPal payment fail

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Quae quidem blanditiis delectus corporis, possimus officia sint sequi ex tenetur id impedit est pariatur iure animi non a ratione reiciendis nihil sed consequatur atque repellendus fugit perspiciatis rerum et.

Why does my bank statement show multiple charges for one upgrade

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Quae quidem blanditiis delectus corporis, possimus officia sint sequi ex tenetur id impedit est pariatur iure animi non a ratione reiciendis nihil sed consequatur atque repellendus fugit perspiciatis rerum et.

PRIVACY

Can I specify my own private key

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Quae quidem blanditiis delectus corporis, possimus officia sint sequi ex tenetur id impedit est pariatur iure animi non a ratione reiciendis nihil sed consequatur atque repellendus fugit perspiciatis rerum et.

My files are missing! How do I get them back

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Quae quidem blanditiis delectus corporis, possimus officia sint sequi ex tenetur id impedit est pariatur iure animi non a ratione reiciendis nihil sed consequatur atque repellendus fugit perspiciatis rerum et.

How can I access my account data

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Quae quidem blanditiis delectus corporis, possimus officia sint sequi ex tenetur id impedit est pariatur iure animi non a ratione reiciendis nihil sed consequatur atque repellendus fugit perspiciatis rerum et.

How can I control if other search engines can link to my profile

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Quae quidem blanditiis delectus corporis, possimus officia sint sequi ex tenetur id impedit est pariatur iure animi non a ratione reiciendis nihil sed consequatur atque repellendus fugit perspiciatis rerum et.

DELIVERY

What should I do if my order hasn't been delivered yet?

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Quae quidem blanditiis delectus corporis, possimus officia sint sequi ex tenetur id impedit est pariatur iure animi non a ratione reiciendis nihil sed consequatur atque repellendus fugit perspiciatis rerum et.

How can I find your international delivery information?

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Quae quidem blanditiis delectus corporis, possimus officia sint sequi ex tenetur id impedit est pariatur iure animi non a ratione reiciendis nihil sed consequatur atque repellendus fugit perspiciatis rerum et.

Who takes care of shipping

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Quae quidem blanditiis delectus corporis, possimus officia sint sequi ex tenetur id impedit est pariatur iure animi non a ratione reiciendis nihil sed consequatur atque repellendus fugit perspiciatis rerum et.

How do returns or refunds work

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Quae quidem blanditiis delectus corporis, possimus officia sint sequi ex tenetur id impedit est pariatur iure animi non a ratione reiciendis nihil sed consequatur atque repellendus fugit perspiciatis rerum et.

How do I use shipping profiles

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Quae quidem blanditiis delectus corporis, possimus officia sint sequi ex tenetur id impedit est pariatur iure animi non a ratione reiciendis nihil sed consequatur atque repellendus fugit perspiciatis rerum et.

How does your UK Next Day Delivery service work?

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Quae quidem blanditiis delectus corporis, possimus officia sint sequi ex tenetur id impedit est pariatur iure animi non a ratione reiciendis nihil sed consequatur atque repellendus fugit perspiciatis rerum et.

How does your Next Day Delivery service work?

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Quae quidem blanditiis delectus corporis, possimus officia sint sequi ex tenetur id impedit est pariatur iure animi non a ratione reiciendis nihil sed consequatur atque repellendus fugit perspiciatis rerum et.

When will my order arrive

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Quae quidem blanditiis delectus corporis, possimus officia sint sequi ex tenetur id impedit est pariatur iure animi non a ratione reiciendis nihil sed consequatur atque repellendus fugit perspiciatis rerum et.

When will my order ship

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Quae quidem blanditiis delectus corporis, possimus officia sint sequi ex tenetur id impedit est pariatur iure animi non a ratione reiciendis nihil sed consequatur atque repellendus fugit perspiciatis rerum et.

Frequently Asked Questions (FAQs)

Here you will find all information about how shipping and travel with CrowdSender works.

FOR SENDERS

How can I find a traveller to ship my parcel?

The same process applies for the traveller as well as the sender:

Create an account, verify your phone number and update your profile with important information including profile picture, a short introduction about yourself and Paypal details to pay or receive money. As a traveller click on “Add trip”, provide all details of your trip and post your offer. Now wait for requests from other users.

Do I need to upload my photos?

Yes, photos are vital information that can increase your chances for immediately approving your request by a traveller. Moreover, we advise you to be as descriptive as possible.

Do you provide insurance?

It’s very important that your parcel / items reach safely and in the condition you sent them. Currently, we are working on improving your sending security and shortly plan to introduce the product insurance. However, to ensure your safety, please check useful Trust & Safety tips that we prepared for you here.

Where can I pass my parcel to the traveller?

These details have to be discussed between you and a traveller via Luggage Pool messenger. However, we always recommend meeting in a public place, like a local cafe, shopping mall, etc. Remember that it is important to keep communication on our platform, so that we can assist you in case of any trouble.

How my shipment price is calculated for traveller?

For packages up to 5kg, a flat transaction fees of 7.5€ is considered. For packages above 5kg, 15% platform fees over the traveller charges are considered.

For deliveries of bulky items that require space in a car trunk or a van, prices are calculated according to kilometre covered by travellers. Here are reference prices:

Inside City (0-50 km) - 25€ + 7.5€ (platform fees)

Around City (51-100 km) - 50€ + 7.5€ (platform fees)

Region (101-300 km) - 75€ + 15% (platform fees)

Country & Close Borders (301-800 km) - 100€ + 15% (platform fees)

International (801+ km) - 150€ + 15% (platform fees)

When do I pay for shipping my parcel?

After your sending request is approved by a traveler, we will charge your payment card for the traveler reward. This money is kept safe in our platform account and is transferred to your traveller only when both of you confirm the delivery of the parcel / item.

What fees do you take?

Since we just started, we are charging 15% above traveller's reward. This helps us to maintain our platform, pay our developers to create awesome algorithms and provide you support whenever required. Upon checkout you might incur 3-4% payment gateway charges if you make a payment through credit card. We might even reduce the price in future depending upon the volume of transactions we process. Our aim is to give quality service at lowest prices possible.

Do I have to leave a review?

We highly recommend leaving reviews about each of your luggage pooling experiences. They help us to monitor the community, identify the problem and improve other users in time. Moreover, it helps you to make a decision of finding the best partner for your luggage pooling.

Traveller cancelled the trip after his approval. What shall I do?

In such a situation we advise you to immediately search for another community member who corresponds to your requirements. We will process full refund, inc. platform fees within 5 working days. Please check our Cancellation & Refund Policy in Terms & Condition for more information. In case of any doubts or questions, feel free to contact us via support@luggage-pool.com and would try to help you in solving this issue.

After making payment towards the parcel delivery, can I cancel it?

You may cancel your parcel shipping request at any point before the start time of the travel or before handing over the parcel physically to the traveller, by pressing the button “Cancel”. You will be charged according to our flexible Cancellation & Refund Policy. Once the parcel is on the way, it is your responsibility to make sure that parcel is received at its final destination. For this reason, we highly recommend the sender to stay in touch with traveller during the whole course of travel. You may exchange contact numbers or Email addresses. Otherwise, Luggage Pool messenger is always at your disposal.

What if the parcel is not delivered and Traveller marks the parcel delivered?

In such situation we request you to immediately contact the traveler through Luggage Pool messenger and discuss the issue. You can also contact us at support@luggage-pool.com and we will try our best to connect you with the traveller.

What if the driver/travel asks for another price?

Depending on your needs, driver/traveller can either give you a discount or require higher compensation than the listed price. If you agree on special price with the driver/traveller, please apply it in the Send Request form. Please consider that 15% platform charges will be added to the final delivery price and special price can be only up to 40% less than the listed price for driver and 5% less than the listed price for traveller.

FOR TRAVELLERS

How to start on CrowdSender as traveller?

The same process applies for the traveller as well as the sender:

Create an account, verify your phone number and update your profile with important information including profile picture, a short introduction about yourself and Paypal details to pay or receive money. As a traveller click on “Add trip”, provide all details of your trip and post your offer. Now wait for requests from other users.

Who can send me a request for delivery?

Any CrowdSender app user is able to send you a request for delivery. Through the chat function you will be able to clarify all details about address, pick-up location, etc. with the potential Sender.

Can I choose whose item or package to ship?

Yes, of course. You have always the option who to reply and whose request or price offer you want to accept or decline.

Do I have to provide support for loading or unloading the item?

No, it is your choice, of course. During the chat communication you can clarify if the Sender needs additional help to carry their stuff, if assistance is needed, you can just agree on higher price for delivery.

Someone wants me to deliver an item or a package. How do I know I can trust them?

We from CrowdSender do our best to attract the most reliable people to our community, but nevertheless, our platform does rely on trust, so you should always make sure you check those criteria:

1. Always check carefully the users’ profile, its rating and ID verification.

2. Always ask for package pictures and additional information about its content and user’s general open communication and behaviour.

3. In case of any doubts, unusual behaviour or questions, please, contact us at crowdsender2021@gmail.com.

We are always happy to help you.

Someone offers me to ship an item outside the CrowdSender platform. What should I do?

We highly recommend to decline such offers and report such users immediately via “claim user” option in the mobile app or by writing us via E-mail to crowdsender2021@gmail.com. Please note, we only support our CrowdSender community members. Transactions processed through the CrowdSender platform are secured by the Cancellation & Refund policy.

We recommend you to stay on CrowdSender platform so that we can support you in case of any problems. Once the parcel request is paid by the Sender, we share contact details such as Email and mobile number with users so that you can always choose a convenient way of communication.

When and where can I pick up and drop off the parcel?

These details need to be discussed between you and the Sender in the CrowdSender chat. In general, we recommend meeting in a public place, like a train or bus station, grocery store, café place, shopping mall, etc.

Please note, it is important to keep communication on our platform so that we can assist you in case of any problems.

I should ship a package or item does not correspond with the description in the shipping request. What should I do?

Please, always make sure you check the package and its content once you pick it up from the Sender before shipping. Try to clarify all details and get all answers to your questions necessary to perform your shipping with the Sender or decline offer. In case of any doubts or problems, feel free to contact us at crowdsender2021@gmail.com, and we will do our best to help you with your issue.

The Sender has cancelled his shipping after approval. What shall I do?

According to our cancellation and refund policy, you might be eligible for a reward due to the last-moment cancellation. Please, check out our Cancellation & Refund Policy in Terms & Condition for more information. In case of any doubts or questions, always feel free to contact us at crowdsender2021@gmail.com and we will try to help you with your issue.

Do I need to pay any fees in case I have cancelled a trip?

For such questions, please, check out our Cancellation & Refund policy. The cancellation charges may differ depending on the case.

After I have accepted a request, can I still cancel an item delivery?

You can cancel your trip at any point before the start of the trip or before accepting the parcel physically by pressing the button “Cancel”. There will be no consequences. Once you have accepted the parcel, it is your responsibility to make sure it reaches its final destination or returns to the Sender. For this reason, we highly recommend travellers to stay in touch with the Sender during the entire trip. You can exchange contact numbers or E-Mail addresses. Otherwise, CrowdSender chat is always at your disposal.

What if the receiver of the package or item does not show up?

In such a case, we request you to immediately contact Sender through CrowdSender chat and discuss the issue. You can always contact us via E-mail crowdsender2021@gmail.com.

How much money can I earn?

Your earnings depend on your chosen pricing model, here you are free to list your own prices or choose CrowdSender pricing. Secondly, it depends on the kilometres you cover and if you offer additional help during pick up or drop off of shipment. If you want to give a special offer or the work requires more effort than your listed price, you can decide the price with the sender and ask them to apply it in the Send Request form. Special offer can be up to 10% less than your listed price. Please consider platform charges of 5% on special prices.

Who pays toll, parking, and other charges?

Toll Charges: Sender

Parking & Other Charges: The sender has to bear these charges over and above the fare amount.

What fees do you charge?

Since we just launched, we charge 5% on the driver's earnings. This helps us maintain our platform, pay our developers to create awesome algorithms, and provide you support whenever required. Once the transaction is completed, you will receive the driver's reward minus 5% (platform charges). We might reduce the price in the future depending on the number of transactions we process. Our aim is to give quality service at the lowest possible price.

When do I receive money?

Once the delivery is confirmed by both parties, you will receive the reward on your bank account within five working days.

Do I have to leave a review?

We highly recommend leaving reviews about each of your luggage pooling experiences. They help us monitor the community, identify problems, and improve other users’ experience. Moreover, it helps you find the best luggage pooling partner.

Why can't I delete my account?

It's very hard to say goodbye but for the protection of all transactions on our website, we have implemented a few rules for deleting an account. You cannot delete your account at least 24 hours after the completion of your last parcel delivery. In addition, you cannot delete your account if you have any active listings in Parcel Status (Awaiting confirmation / Awaiting payment / In progress), I'm Driver (Active Vehicles / Archived vehicles), I'm Traveler (Active travels), I'm Sender (any active listings in "Find Sender" page).

SAFETY (COVID-19)

CORONAVIRUS (COVID-19) SAFETY

We are regularly keeping an eye on the global health situation and advice all our users to take the necessary measures to prevent its development. Before interaction with other people, please check the latest regulations from the local authorities.

Safety for Drivers

Please follow these recommendations to protect yourself and others:

- During pick up and drop off of the parcel everyone should wear a mask and follow social distancing guidelines.

- Replace hand shaking with elbow bumps and namaste.

- Before and after the journey carefully wash your hands with soap.

- If the sender is accompaning you, keep your car clean and disinfect it before and after a drive.

- If you’re not feeling well, postpone the trip or avoid any contact during the pick up or drop off of the parcel.

Safety for Travellers

Please follow these recommendations to ensure your safety during the travel:

- Before booking, check the local travel guidelines for the country you are going to or transiting by. Official travel guidelines can be found on the government's websites.

- Bring your own mask and wear it before, during and after getting on the plane, bus, train, ship or car.

Thank you for your understanding and respecting these policies. Stay safe and healthy!

PAYMENTS

Can I have an invoice for my subscription

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Quae quidem blanditiis delectus corporis, possimus officia sint sequi ex tenetur id impedit est pariatur iure animi non a ratione reiciendis nihil sed consequatur atque repellendus fugit perspiciatis rerum et.

Why did my credit card or PayPal payment fail

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Quae quidem blanditiis delectus corporis, possimus officia sint sequi ex tenetur id impedit est pariatur iure animi non a ratione reiciendis nihil sed consequatur atque repellendus fugit perspiciatis rerum et.

Why does my bank statement show multiple charges for one upgrade

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Quae quidem blanditiis delectus corporis, possimus officia sint sequi ex tenetur id impedit est pariatur iure animi non a ratione reiciendis nihil sed consequatur atque repellendus fugit perspiciatis rerum et.

PRIVACY

Can I specify my own private key

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Quae quidem blanditiis delectus corporis, possimus officia sint sequi ex tenetur id impedit est pariatur iure animi non a ratione reiciendis nihil sed consequatur atque repellendus fugit perspiciatis rerum et.

My files are missing! How do I get them back

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Quae quidem blanditiis delectus corporis, possimus officia sint sequi ex tenetur id impedit est pariatur iure animi non a ratione reiciendis nihil sed consequatur atque repellendus fugit perspiciatis rerum et.

How can I access my account data

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Quae quidem blanditiis delectus corporis, possimus officia sint sequi ex tenetur id impedit est pariatur iure animi non a ratione reiciendis nihil sed consequatur atque repellendus fugit perspiciatis rerum et.

How can I control if other search engines can link to my profile

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Quae quidem blanditiis delectus corporis, possimus officia sint sequi ex tenetur id impedit est pariatur iure animi non a ratione reiciendis nihil sed consequatur atque repellendus fugit perspiciatis rerum et.

DELIVERY

What should I do if my order hasn't been delivered yet?

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Quae quidem blanditiis delectus corporis, possimus officia sint sequi ex tenetur id impedit est pariatur iure animi non a ratione reiciendis nihil sed consequatur atque repellendus fugit perspiciatis rerum et.

How can I find your international delivery information?

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Quae quidem blanditiis delectus corporis, possimus officia sint sequi ex tenetur id impedit est pariatur iure animi non a ratione reiciendis nihil sed consequatur atque repellendus fugit perspiciatis rerum et.

Who takes care of shipping

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Quae quidem blanditiis delectus corporis, possimus officia sint sequi ex tenetur id impedit est pariatur iure animi non a ratione reiciendis nihil sed consequatur atque repellendus fugit perspiciatis rerum et.

How do returns or refunds work

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Quae quidem blanditiis delectus corporis, possimus officia sint sequi ex tenetur id impedit est pariatur iure animi non a ratione reiciendis nihil sed consequatur atque repellendus fugit perspiciatis rerum et.

How do I use shipping profiles

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Quae quidem blanditiis delectus corporis, possimus officia sint sequi ex tenetur id impedit est pariatur iure animi non a ratione reiciendis nihil sed consequatur atque repellendus fugit perspiciatis rerum et.

How does your UK Next Day Delivery service work?

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Quae quidem blanditiis delectus corporis, possimus officia sint sequi ex tenetur id impedit est pariatur iure animi non a ratione reiciendis nihil sed consequatur atque repellendus fugit perspiciatis rerum et.

How does your Next Day Delivery service work?

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Quae quidem blanditiis delectus corporis, possimus officia sint sequi ex tenetur id impedit est pariatur iure animi non a ratione reiciendis nihil sed consequatur atque repellendus fugit perspiciatis rerum et.

When will my order arrive

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Quae quidem blanditiis delectus corporis, possimus officia sint sequi ex tenetur id impedit est pariatur iure animi non a ratione reiciendis nihil sed consequatur atque repellendus fugit perspiciatis rerum et.

When will my order ship

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Quae quidem blanditiis delectus corporis, possimus officia sint sequi ex tenetur id impedit est pariatur iure animi non a ratione reiciendis nihil sed consequatur atque repellendus fugit perspiciatis rerum et.

You have more questions?

You have more questions?